Frequently Asked Questions
🎨 ABOUT ET VOILÀ STUDIOS
1. What is Et Voilà Studios all about?
Et Voilà Studios is your joyful escape into watercolour, mindfulness, and a little French flair.
We create easy, confidence-boosting kits, step-by-step templates, and creative workshops that help you slow down, reconnect, and add a splash of oh là là to your day.
2. Are your Et Voilà Kits suitable for beginners?
Oui, oui, oui! All kits are made for total beginners, curious creatives, busy mums, stressed professionals, and anyone who hasn’t picked up a brush since school.
3. Do I need any painting experience to start?
Non! Zero, none, nada. If you can hold a brush, you can paint with us.
Your kit comes with instructions, templates, and videos to guide you every step of the way.
4. Are your kits suitable for kids?
Oui — absolutely! Our Et Voilà Kits are perfect for kids, teens, and adults who want to explore watercolour in a fun and mindful way.
All paints are non-toxic and the templates are designed to be easy and joyful for young creators.
However, please note:
The aqua brush inside the kit includes a small removable cap, which may pose a choking hazard.
For safety, we recommend:
- Supervising young children while using the kit
- Removing the brush cap before giving the kit to kids
- Keeping the cap away from children aged 3 and under
With a little supervision, the kits become a magical, creative moment for the whole family. ✨
5. What’s included in each kit?
Each kit varies, but most include:
- Watercolour dots or pans
- Aqua brush (just add water!)
- Template pages
- High-quality watercolour paper
- QR codes for step-by-step tutorials
- Bonus tips & playful prompts
- A sprinkle of joy and mindfulness ✨
Full inclusions are listed on each product page.
6. Do you include video tutorials and step-by-step guidance?
Oui, of course! Every kit comes with guided videos.
Just scan the QR code and let me (Pascale) walk you through your creative moment.
7. Can I gift a kit or workshop to someone?
Absolutely — Et Voilà products make the perfect mindful, meaningful gift.
We also offer workshop gift vouchers for the ones who love creating memories.
🚚 SHIPPING & DELIVERY
8. How long does shipping take?
We ship from Sydney, Australia.
Estimated delivery times:
- NSW, VIC, QLD Metro: 2–5 business days
- Rural: 5–10 business days
- International: Time varies (usually 7–14 days)
Pre-order items will show estimated delivery on the product page.
9. Do you ship internationally?
Yes! We love sending creativity across the world.
If your country isn’t showing at checkout, send us a message and we’ll fix it.
10. How much is shipping?
Shipping is calculated at checkout.
We also offer free or discounted shipping during special promotions (keep an eye out!).
11. How do I track my order?
Once your order is packed, you’ll receive a tracking link straight to your inbox.
Give it a day or two to update — Australia Post works hard, we promise!
🔄 RETURNS, REFUNDS & EXCHANGES
12. What is your return policy?
We accept returns for unused, unopened items within 14 days of delivery.
Please note: Shipping costs are non-refundable, and digital products are final sale.
13. What if my product arrives damaged?
Oh la la — that shouldn’t happen.
Send us an email at hello@etvoilastudios.com.au with photos within 48 hours and we’ll organise a replacement right away.
14. Can I exchange a product?
Yes — if the item is unused and in original condition.
Just contact us and we’ll help you choose something that sparks joy.
15. Do you offer refunds for workshops or digital products?
Digital products (PDFs, videos, templates) are non-refundable.
Workshops can be rescheduled with at least 72 hours’ notice.
🖌️ WORKSHOPS & EVENTS
16. What do I need to bring to a workshop?
Just yourself!
All materials are included — paint, paper, templates, aqua brush, and a good dose of creative fun.
17. Are workshops beginner-friendly?
Always. If you’ve never painted before, you’re in the right place.
18. What ages are workshops suitable for?
- Adults workshops: 16
- Kids workshops: 6–13
Family-friendly sessions will be labelled clearly.
19. Do you offer private events?
Oui! We host birthday parties, hens parties, team building, family sessions, and group bookings.
Just reach out with your preferred date and group size.
20. Where do your workshops take place?
Currently in Sydney (Rosebery area) — locations vary depending on the theme or event.
All workshop pages include the full location details.
💛 GENERAL QUESTIONS
21. How can I contact you for help?
Email: hello@etvoilastudios.com.au
Instagram DM: @etvoilastudios
We usually respond within 24–48 hours.
22. Do you offer commissions or custom artwork?
Yes! Pascale creates custom pieces on request.
Perfect for gifts, nurseries, or special spaces in your home.
23. Can I collaborate with Et Voilà?
We love collaborations!
Brands, schools, cafés, teachers, creators — send us a message to chat.